Payment Terms
Last Updated: September 26, 2026
These Payment Terms explain how payments, charges, authorizations, refunds, billing issues, and related matters are handled for purchases made through https://itsohoo.com.
By placing an order with Itsohoo, you agree to these Payment Terms together with our applicable store policies, including our Terms of Service, Shipping Policy, Return & Refund Policy, Privacy Policy, and Your Privacy Choices.
1. Currency
All prices on https://itsohoo.com are displayed and charged in U.S. Dollars (USD).
Before submitting an order, you will have an opportunity to review the applicable product prices, discounts, shipping charges, taxes, and final order total.
Any mandatory charges imposed by Itsohoo will be disclosed during checkout before you complete your purchase.
2. Accepted Payment Methods
Payments must be made using the payment methods available during checkout.
Our online store and checkout are powered by Shopify.
Payments are processed through Shopify and applicable payment providers.
Available payment methods may vary and will be displayed during checkout.
Only payment methods displayed during checkout are available for a particular order.
3. Payment Authorization
By submitting payment information during checkout, you confirm that:
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The payment information you provide is accurate
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You are authorized to use the selected payment method
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You authorize the applicable payment provider to process the amount displayed at checkout
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You agree to pay the final order total shown before submitting your order
Payment authorization may be subject to approval by your bank, card issuer, or payment provider.
Itsohoo does not control whether a bank, card issuer, or payment provider approves or declines a payment authorization.
4. Payment Processing
Payment may be authorized or collected when you submit your order, depending on the payment method and applicable payment provider.
An order confirmation indicates that we have received your order.
It does not necessarily mean that your order has been accepted for fulfillment or shipped.
Orders may be reviewed before fulfillment for legitimate reasons, including:
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Payment authorization
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Product availability
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Incorrect or incomplete order information
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Suspected fraud
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Suspected unauthorized payment
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Pricing or listing errors
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Shipping restrictions
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Legal or regulatory requirements
5. Declined or Failed Payments
A payment may be declined or fail for reasons including:
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Insufficient funds
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Incorrect payment information
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Expired payment method
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Bank or card issuer restrictions
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Payment provider restrictions
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Fraud prevention measures
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Authorization failure
If your payment is declined, you may need to contact your bank, card issuer, or payment provider for additional information.
Itsohoo does not guarantee that a declined payment can be approved or processed.
6. Pending Charges and Authorizations
In some cases, your bank, card issuer, or payment provider may show a temporary or pending authorization even if an order is not successfully completed.
These temporary authorizations are generally controlled by the applicable financial institution or payment provider.
The time required for a pending authorization to be released may vary depending on the provider.
If you have questions about a pending authorization, you may contact your bank or payment provider directly.
You may also contact us at:
7. Prices and Pricing Errors
We make reasonable efforts to ensure that prices displayed on our website are accurate.
The price charged for a product will be the price displayed at checkout when your order is submitted, subject to the correction of genuine pricing, listing, or typographical errors.
If a material pricing or listing error affects an order before fulfillment, we may contact you or cancel the affected item.
If payment has already been collected for a cancelled item or order, the applicable refund will be issued to the original payment method used for the order.
8. Discounts and Promotional Offers
From time to time, Itsohoo may offer discounts or promotional pricing.
Promotions may be subject to:
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Eligibility requirements
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Expiration dates
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Product restrictions
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Minimum order requirements
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Usage limits
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Additional promotional terms
Applicable conditions will be communicated with the relevant promotion.
Unless otherwise stated, promotional discounts generally cannot be applied retroactively to orders that have already been completed.
9. Taxes and Other Charges
Applicable taxes or other legally required charges, if any, will be calculated or displayed during checkout where required.
You will have an opportunity to review the final amount before submitting your order.
We will not add undisclosed mandatory charges to your order after checkout.
10. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We process orders promptly and cannot guarantee that an order can be changed or cancelled after processing or fulfillment has started.
Once an order has shipped, it generally cannot be cancelled while in transit.
If an eligible order is successfully cancelled after payment has been collected, the applicable refund will be issued to the original payment method used for the order.
11. Refunds
Refund eligibility is governed by our Return & Refund Policy.
Approved refunds are issued to the original payment method used for the order.
Once an eligible return reaches our return facility, we aim to inspect it and notify you of the refund decision within 3 business days.
After an approved refund is processed, please allow approximately 5–10 business days for the funds to appear in your account.
Actual posting times may vary depending on your:
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Bank
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Card issuer
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Payment provider
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Payment method
Itsohoo does not control the time required by a financial institution or payment provider to post an approved refund after it has been processed.
12. Duplicate or Incorrect Charges
If you believe you have been charged incorrectly or more than once for the same order, please contact us at:
Please provide:
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Your order number
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The email address used for the order
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The date and amount of the charge
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A brief description of the issue
Please do not send complete payment card numbers, card security codes, banking passwords, payment account passwords, or other sensitive financial credentials.
We will review the available order and payment information and assist where reasonably possible.
13. Payment Security
Payment information is processed through Shopify and applicable payment providers.
Itsohoo generally does not directly receive or store complete credit or debit card numbers.
Please do not send sensitive financial credentials through email or other unsecured communications.
This includes:
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Complete credit or debit card numbers
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Card security codes
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Banking passwords
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Payment account passwords
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Other sensitive financial authentication information
If additional payment verification is required, please follow only the secure instructions provided through the applicable checkout or payment provider.
14. Fraud Prevention and Verification
To help protect customers and our store, orders may be reviewed for suspected fraud, unauthorized payment activity, or other security concerns.
Where reasonably necessary, we may request additional information to verify an order.
We may place an order on hold, decline it, or cancel it where we reasonably believe there is a payment, fraud, security, or legal concern.
If an order is cancelled after payment has been collected, any applicable refund will be returned to the original payment method used for the order.
15. Billing Information
Customers are responsible for providing accurate billing and payment information during checkout.
Incorrect or incomplete billing information may result in:
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Payment authorization failure
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Order delays
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Additional verification
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Order cancellation
If you notice an error in your order or billing information, please contact us as soon as possible.
We cannot guarantee that payment or billing information can be changed after an order has been submitted or processing has begun.
16. Payment Disputes
If you believe there is an error with a payment or charge, we encourage you to contact us first so we can review the issue.
Please contact:
Providing your order number and relevant transaction information can help us review the matter more efficiently.
Nothing in this section limits any rights you may have under applicable law or through your bank, card issuer, or payment provider.
17. Privacy
Personal information collected in connection with payments and orders is handled in accordance with our Privacy Policy.
Additional information about applicable privacy rights and opt-out choices is available through our Your Privacy Choices page.
18. Changes to These Payment Terms
We may update these Payment Terms from time to time to reflect changes in:
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Payment processing practices
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Checkout functionality
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Store operations
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Payment providers
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Business practices
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Legal or regulatory requirements
When changes are made, we will update the Last Updated date at the top of this page.
Changes will apply to future transactions to the extent permitted by applicable law.
19. Contact Us
If you have questions about payments, billing, declined transactions, pending charges, duplicate charges, refunds, or other payment-related matters, please contact us:
Store Name:
Itsohoo
Website:
https://itsohoo.com
Email:
support@itsohoo.com
Phone:
+1 217-378-0109
Business & Contact Address:
719 N 6th St Apt 2
Springfield, IL 62702
United States
Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM CT (Central Time)
Sunday: Closed
We normally respond to customer service inquiries within 1–2 business days.
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