Privacy policy

Last Updated: September 26, 2026

At Itsohoo, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit, browse, place an order, contact us, or otherwise interact with https://itsohoo.com.

Itsohoo is an online retailer offering products including women’s shoes, men’s shoes, kids’ shoes, bridal and wedding shoes, women’s clothing, handbags, bag accessories, and other related fashion products.

Our online store and checkout are powered by Shopify.

1. Information We Collect

Depending on how you interact with our website, we may collect personal information such as:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Account information
• Order and purchase information
• Product preferences
• Return, exchange, and refund information
• Customer service communications
• Reviews or other information you voluntarily provide

When you use our website, we and our service providers may also automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Approximate location based on IP address
• Pages and products viewed
• Shopping cart activity
• Website usage information
• Advertising interactions
• Cookie or similar technology identifiers

This information may be collected through cookies, pixels, tags, and similar technologies.

Payment Information

Payments are processed through Shopify and applicable payment providers.

Depending on the payment method you select, payment providers may process information such as:

• Credit or debit card information
• Billing information
• Transaction information
• Payment account information

Itsohoo generally does not directly receive or store complete credit or debit card numbers.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Send order confirmations
• Provide tracking information
• Handle returns, exchanges, and refunds
• Provide customer support
• Maintain customer accounts
• Respond to product, sizing, and fit questions
• Detect and prevent fraud
• Protect our website and customers
• Improve our products and services
• Analyze website performance
• Personalize the shopping experience where applicable
• Send marketing communications where permitted
• Measure advertising effectiveness
• Comply with legal and regulatory obligations

3. How We Disclose Personal Information

We may disclose necessary personal information to third parties that help us operate our business, including:

• Shopify
• Payment processors
• Banks and payment providers
• Shipping carriers
• Warehouses and fulfillment providers
• Customer support providers
• Information technology and cloud service providers
• Analytics providers
• Advertising and marketing providers
• Fraud prevention and security providers

These providers may process personal information as reasonably necessary to provide services to us.

We may also disclose personal information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Prevent fraud or unauthorized activity
• Protect customers
• Protect our website
• Protect our legal rights

Business Transfers

We may disclose or transfer personal information in connection with a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, subject to applicable law.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies for purposes including:

• Website functionality
• Shopping cart and checkout
• Account features
• Security and fraud prevention
• Analytics
• Performance measurement
• Personalization
• Advertising and marketing

Some technologies may be necessary for our website and checkout to function properly.

Depending on your location and applicable law, you may be able to manage certain cookie or privacy preferences through controls available on our website or through your browser settings.

5. Sale, Sharing, and Targeted Advertising

Itsohoo does not sell customer contact information or personal information for money.

However, certain advertising, analytics, or marketing technologies may involve disclosures of certain information to service providers or other third parties.

Under certain U.S. state privacy laws, some of these activities may be considered a “sale,” “sharing,” or use of personal information for “targeted advertising,” even when no money is exchanged.

Where applicable law provides you with an opt-out right, you may exercise that right through privacy controls available on our website where provided or by contacting:

support@itsohoo.com

For additional information about privacy choices and opt-out rights, please review our Your Privacy Choices page.

6. Your Privacy Rights

Depending on your state of residence, applicable law, and whether the relevant law applies to Itsohoo, you may have certain rights regarding your personal information.

These rights may include the right to request:

• Access to certain personal information
• Correction of inaccurate personal information
• Deletion of certain personal information
• A copy of certain personal information
• Information about certain disclosures of personal information
• Opt-out of certain sales or sharing
• Opt-out of targeted advertising
• Limitation of certain uses or disclosures where applicable
• Opt-out of certain profiling activities where applicable
• An appeal of certain privacy request decisions where applicable

These rights may be subject to legal exceptions and limitations.

To exercise an applicable privacy right, please follow the request process described in Section 13, “Privacy Requests and Verification.”

7. Global Privacy Control

Where required by applicable law, Itsohoo will process recognized browser-based opt-out preference signals, including Global Privacy Control (GPC), in accordance with applicable legal requirements.

A recognized privacy preference signal may communicate a request to opt out of certain sales, sharing, or targeted advertising for the browser or device sending the signal.

The effectiveness of these signals may depend on your browser, device, privacy settings, and applicable legal requirements.

8. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

• Processing and documenting orders
• Providing customer support
• Handling returns, exchanges, and refunds
• Maintaining tax and accounting records
• Preventing fraud
• Resolving disputes
• Enforcing agreements
• Complying with legal obligations

Retention periods may vary depending on the type of information, why it was collected, and applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our store and checkout are powered by Shopify, and payment information is processed through applicable payment providers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

For your security, please do not send us:

• Complete credit or debit card numbers
• Card security codes
• Banking passwords
• Payment account passwords
• Other sensitive financial credentials

through email, text message, social media, or other unsecured communications.

10. Marketing Communications

Where permitted by law, Itsohoo may send promotional emails or other marketing communications.

You may unsubscribe from promotional emails by using the unsubscribe option included in the applicable message.

Even if you opt out of promotional communications, we may still send necessary transactional or service-related communications regarding:

• Orders
• Payments
• Shipping
• Delivery
• Returns
• Exchanges
• Refunds
• Account security
• Customer service

11. Children’s Privacy

Our website and checkout are intended for use by adults, including parents and guardians.

Although Itsohoo may offer products for children, including kids’ footwear, our website is not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

Where required by applicable law, we do not knowingly sell or share the personal information of minors without the authorization required by law.

If you are a parent or guardian and believe a child has provided personal information to Itsohoo, please contact:

support@itsohoo.com

12. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including:

• Payment services
• Shipping and tracking services
• Social media platforms
• Analytics services
• Advertising services

We do not control the independent privacy or security practices of third parties.

When you interact with an independent third-party service, that provider’s own privacy policy and terms may apply.

13. Privacy Requests and Verification

To submit a privacy-related request, contact:

support@itsohoo.com

Please use “Privacy Request” as the subject line.

Please include:

• Your name
• The email address associated with your order or account, if applicable
• Your state of residence where relevant
• A brief description of your request

We may request information reasonably necessary to verify your identity and protect personal information from unauthorized access, deletion, correction, or disclosure.

Please do not send sensitive financial credentials as part of a privacy request.

We will process eligible privacy requests within the timeframes required by applicable law.

14. Authorized Agents and Appeals

Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf.

We may request reasonable evidence showing that the authorized agent has permission to act for you.

If applicable law gives you the right to appeal a decision regarding a privacy request, you may contact:

support@itsohoo.com

Please use “Privacy Request Appeal” as the subject line.

Eligible appeals will be reviewed within the timeframe required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Website functionality
• Technology
• Service providers
• Privacy practices
• Legal or regulatory requirements

When changes are made, we will update the Last Updated date at the top of this page.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Store Name:
Itsohoo

Website:
https://itsohoo.com

Email:
support@itsohoo.com

Phone:
+1 217-378-0109

Business & Contact Address:
719 N 6th St Apt 2
Springfield, IL 62702
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM CT (Central Time)
Sunday: Closed

We normally respond to general customer service inquiries within 1–2 business days.