Shipping policy
Last Updated: September 26, 2026
At Itsohoo, we aim to provide customers with clear and reliable shipping information.
This Shipping Policy explains our shipping destinations, shipping origin, order processing times, shipping costs, estimated delivery times, tracking, address requirements, delayed shipments, lost packages, and other delivery-related matters for purchases made through itsohoo.com.
This policy applies to orders delivered within the United States.
1. Shipping Destinations
Itsohoo currently ships orders within the United States only.
We do not currently offer international shipping.
Certain addresses or locations may be subject to carrier restrictions or limited delivery availability.
If we are unable to ship an order to the address provided, we may contact you for additional information or cancel the affected order.
2. Shipping Origin
All Itsohoo orders are shipped from the United States.
The shipping timeframes stated in this policy apply to eligible standard orders unless otherwise clearly disclosed at checkout or on the applicable product page.
3. Order Processing Time
Orders are normally processed within:
1–3 business days
after payment has been successfully authorized or confirmed.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or U.S. federal holidays will normally begin processing on the next available business day.
Processing time is separate from shipping transit time.
During periods of unusually high order volume, severe weather, holidays, or other operational disruptions, processing may take longer than usual.
4. Shipping Costs
Itsohoo provides Free Standard Shipping on all orders delivered within the United States.
There is:
- No minimum purchase amount
- No standard shipping fee
If alternative or expedited shipping options are available at checkout, any applicable shipping charges will be clearly displayed before you complete your purchase.
5. Estimated Delivery Time
Our standard delivery timeframe is:
Order Processing Time: 1–3 business days
Shipping Transit Time: 5–10 business days
Estimated Total Delivery Time: 6–13 business days
Shipping transit time begins after the order has been processed and transferred to the carrier.
Delivery dates are estimates and are not guaranteed.
Actual delivery times may vary due to factors including:
- Shipping destination
- Carrier operations
- Severe weather
- U.S. federal holidays
- Transportation disruptions
- High shipping volume
- Incorrect or incomplete shipping addresses
- Delivery restrictions
- Other circumstances outside our reasonable control
6. Order Confirmation
After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.
Please review your order information carefully.
If you notice an error in your shipping address or other order details, please contact us as soon as possible at:
We cannot guarantee that changes can be made after processing or fulfillment has started.
7. Shipping Confirmation and Tracking
Once your order has shipped, tracking information may be provided by email or through the order information available on our website.
Tracking information may take some time to update after the carrier receives the package.
If tracking does not update immediately, please allow additional time for the carrier’s tracking system to refresh.
8. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please verify:
- Recipient name
- Street address
- Apartment, suite, or unit number where applicable
- City
- State
- ZIP code
- Contact information
Itsohoo is not responsible for delivery delays caused by incorrect or incomplete shipping information provided by the customer.
If you notice an address error before your order has shipped, please contact us as soon as possible.
We cannot guarantee that shipping information can be changed after fulfillment has started.
9. Delayed Shipments
Although we aim to deliver orders within the estimated total delivery timeframe of 6–13 business days, occasional delays may occur.
Possible causes include:
- Severe weather
- Carrier delays
- U.S. federal holidays
- Transportation disruptions
- High shipping volume
- Delivery restrictions
- Incorrect shipping information
- Operational disruptions
If your order is significantly delayed, please contact:
Please include your order number and tracking information, if available.
We will review the available shipment information and assist where reasonably possible.
10. Lost Packages
If your package appears to be lost in transit, please contact:
Please provide:
- Your order number
- Tracking number, if available
- Shipping address
- A brief description of the issue
We may review the tracking information and work with the applicable carrier or fulfillment provider to investigate the shipment.
If a package is confirmed lost and the issue was not caused by incorrect customer-provided information, Itsohoo will provide an appropriate resolution, which may include a replacement or refund.
11. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking:
- Around the delivery location
- With household members
- With neighbors
- With building management or reception
- Secure delivery areas
- The carrier’s delivery information
If you are still unable to locate the package, please contact:
Please provide your order number and tracking information, if available.
We will review the available shipment information and assist where reasonably possible.
12. Refused or Undeliverable Packages
A package may be returned if:
- The shipping address is incorrect or incomplete
- Delivery is refused
- The package is not collected
- The carrier cannot complete delivery
- The recipient is unavailable after applicable delivery attempts
If a package is returned, we may contact you regarding reshipment, refund, or another appropriate resolution.
Where permitted by applicable law, customers may be responsible for reasonable reshipping costs when delivery fails because of incorrect customer-provided information or refusal to accept delivery.
If the delivery issue was caused by Itsohoo or a carrier acting on our behalf, the customer will not be responsible for additional shipping costs.
13. Damaged, Defective, Incorrect, or Incomplete Items
Please inspect your order after delivery.
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Incomplete
- Materially different from what you ordered
please contact us promptly at:
Please include:
- Your order number
- A description of the issue
- Clear photos or video where appropriate
- Photos of the product
- Photos of the shipping package or label where relevant
If the issue is confirmed to be our responsibility, Itsohoo will provide an appropriate solution in accordance with our Return & Refund Policy.
You will not be responsible for reasonable return shipping costs where the issue is confirmed to have been caused by Itsohoo.
14. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We process orders promptly and cannot guarantee that an order can be changed or cancelled after processing or fulfillment has started.
Once an order has shipped, it generally cannot be cancelled while in transit.
After delivery, eligible products may be returned according to our Return & Refund Policy.
15. Shipping Restrictions
Certain destinations may be subject to shipping restrictions imposed by carriers, applicable law, or operational limitations.
If we are unable to ship an order to the address provided, we may contact you for additional information or cancel the affected order.
If payment has already been collected for an order that cannot be shipped, the applicable refund will be issued to the original payment method used for the order.
16. Contact Us
If you have questions about shipping, delivery, tracking, delayed packages, lost shipments, or other shipping-related matters, please contact us:
Store Name:
Itsohoo
Website:
itsohoo.com
Email:
support@itsohoo.com
Phone:
+1 217-378-0109
Business & Contact Address:
719 N 6th St Apt 2
Springfield, IL 62702
United States
Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM CT (Central Time)
Sunday: Closed
We normally respond to customer service inquiries within 1–2 business days.
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